Understanding Your Funding
Your care is designed to adapt as your needs evolve. Funding is provided through a new classification system, and you can be re-assessed into a higher level if your needs change.
Ongoing Care Funding
Ongoing funding is offered through one of eight classifications, with the ability to be re-assessed into higher levels as your needs change.
Services are categorised into three types:
- Clinical (eg nursing, allied health)
- Independence (eg support to stay active)
- Everyday Living (eg domestic assistance, transport)
The specific services you are eligible for will be assessed based on your needs and documented in your Support Plan.
Note: Please refer to our Pricing Guide for full details on service lists, exclusions, and customer contribution arrangements.
Short-Term Funding
Short-term funding is also available, if needed, for specific services:
- Assistive Technology and Home Modifications (AT-HM). Up to $15,000 for mobility aids (eg wheelchairs), safety equipment (eg alarms), or home upgrades (eg ramps, stair lifts).
- Restorative Care Pathway to aid recovery post-injury or hospital stay. $6,011.04 (up to 16 weeks).
- End-of-Life Pathway – for home-based palliative care, covering symptom management and emotional support. $25,035.36 (a 12 week episode, which may be extended up to 16 weeks).
Fully Funded Clinical Care
Includes nursing (eg wound management), physiotherapy, continence support, and nutrition (eg tube feeding).
Customer Contributions
Under the Support at Home program, Services Australia expects that those who can contribute to the cost of their care should do so.
Clinical Care services are not means-tested, and no contribution is required.
Contributions for Independence and Everyday Living services vary depending on your pension status and means.
*Important Note for Home Care Recipients: Individuals on an approved Home Care Package (including those on the National Priority System) will retain their current funding level until they are re-assessed into a new classification.
Navigate Aged Care with Confidence!
We’re here to help you understand your options and find the support that’s right for you. We’ll explain everything in plain language and provide resources to empower you to make the best decisions for your needs.
Level 1
Level 2
Level 3
Level 4
Annual Support at Home Package
$10,697
$15,982
$21,920
$29,545
Monthly Support at Home Package
$917
$1,333
$1,833
$2,500
Care Management Fee (monthly)
$92
$133
$183
$250
Estimated Hours of Support
9 hours
13 hours
17 hours
24 hours
Level 5
Level 6
Level 7
Level 8
Annual Support at Home Package
$39,535
$47,957
$58,122
$77,709
Monthly Support at Home Package
$3,333
$4,000
$4,833
$6,500
Care Management Fee (monthly)
$333
$400
$483
$650
Estimated Hours of Support
32 hours
38 hours
46 hours
62 hours
No Set Up Fees
No Exit Fees
No Added Fees
*Estimated hours of support per week based on an average of $76 per hour charged for services/support work.
Funding Levels
Your funds are made up of: the government subsidy (levels 1-8); relevant government supplements to meet specific are needs; an income-tested fee, if relevant; and any personal contribution you choose to make
Management
fee inclusions
10%
Care Management
Dedicated care partner
Care plan
Budget plan
Periodic care plan reviews
Assessment and documentation support
Clinical Support
Access to our in-house clinical team
Package Management
Payment of invoices
Reimbursements
Monthly statements
Workforce Compliance Support
Police checks
Insurance checks
Qualification checks
Care Coordination
Source care and support workers to suit your needs
Roster and book workers
Manage cover if a regular worker is not available
Manage invoices for workers
Incident management
Handle feedback and complaints
Customer Contributions
Different contributions are required for each service category, based on your pension status and means. However, no contribution is required for clinical care services, regardless of your means. ee is determined by Centrelink after you have completed an income and assets test. This fee can be up to $36.60 per day.
Full Pensioner
Pensioner /
CSHC* Holder
Self-Funded Retiree (No CSHC)
Clinical Care
0%
0%
0%
Independence
~5%
5-50%
(income and asset tested)
~50%
Everyday Living
~17.5%
17.5-80%
(income and asset tested)
~80%
Additional Funding
Additional one-off funding is available to relevant people for assistive technologies and at home modifications and short term care pathways such as restorative and palliative care.
Grandfathered Participants
Participants receiving a Home Care Package as of 12 Sept 2024 will pay the same or less than under the Home Care Package arrangement.
Full pensioners in this group will pay no contributions under Support at Home.
Lifetime Contribution Caps
A lifetime cap of $130,000 (indexed) applies.
Once reached, the government pays 100% of the costs.
Grandfathered and Transitional Arrangements
Understand how your current aged care status or application carries over into the new Support at Home program.
Grandfathered Arrangements
Grandfathering exists to protect people who were already in, or approved for, the Home Care Packages Program when the aged care system changed to Support at Home.
You are considered a grandfathered participant if, as at 12 September 2024, you:
- were already receiving a Home Care Package, or
- were on the National Priority System (waiting list), or
- had been assessed as eligible for a Home Care Package.
Transitional Arrangements
Transitional participants move into Support at Home under modified transition arrangements.
You are considered a transitional participant if you were assessed for a Home Care Package after 12 September 2024 and before 30 June 2025, or if your assessment occurred before 30 June 2025 but your funding commenced under the Support at Home program.
Make the Most of Your Aged Care Funding
We’re here to help you understand your options and find the support that’s right for you. We’ll explain everything in plain language and provide resources to empower you to make the best decisions for your needs.
Need some help?
Contact us. We’d love to hear from you.
