As My Aged Care transitions to the Support at Home program from 1 July 2025, you might be hearing about new ways of receiving in-home aged care support. One significant aspect of this new system is the introduction of the Care Partner. This article explains the crucial role of your Care Partner under the Support at Home program and how they will help you navigate your aged care journey.
Think of your Care Partner as your dedicated guide and primary point of contact with your service provider in the Support at Home program. They are there to work collaboratively with you, ensuring the services you receive truly meet your individual needs and goals. Their role is designed to be more personalised and proactive than previous models, empowering you to have greater control over your home care.
Key Responsibilities of Your Care Partner
- Personalised Care Planning and Coordination: Your Care Partner will work closely with you to understand your unique circumstances, preferences, and care requirements. They will then help you develop a tailored support plan that outlines the specific services you will receive and how they will be delivered.
- Navigating the Service Landscape: The Support at Home program offers a wide range of services. Your Care Partner will help you understand the options and connect you with the providers and supports that best align with your needs and budget.
- Ongoing Monitoring and Adjustment: Your needs may change over time. Your Care Partner will regularly check in with you to monitor the effectiveness of your current services and adjust your care plan as required. This ensures your support remains relevant and responsive to your evolving circumstances.
- Budget Management (where applicable): Depending on your preferences, your Care Partner may also assist you in understanding and managing your Support at Home budget, ensuring you receive the best possible value from your allocated funds.
- Advocacy and Empowerment: Your Care Partner is also your advocate. They will support you in understanding your rights and choices within the Support at Home program and empower you to make informed decisions about your care.
- Connecting with Other Supports: Your Care Partner will help you connect with other relevant services and resources in the community, ensuring a holistic approach to your well-being. This might include linking you with allied health professionals, social groups, or other support networks.

Benefits of Having a Care Partner
Having a dedicated Care Partner under the Support at Home program offers several key benefits:
- Simplified Navigation: They act as a central point of contact, making it easier to understand and access the services you need.
- Personalised Support: Your care plan is truly tailored to your individual needs and preferences.
- Proactive Care: Regular check-ins ensure your support evolves with your changing circumstances.
- Empowerment and Control: You are actively involved in decision-making about your care.
- Enhanced Coordination: Your services are better coordinated, leading to more seamless and effective support.
For Care provides a dedicated and supportive Care Partner for every customer, working alongside you to ensure you receive the right care and support to live independently and comfortably at home. Contact For Care to learn more about how our Care Partners will guide you through the Support at Home journey.
