When you’re receiving seniors support services through a Home Care Package, you always have the choice and control to work with the service provider that is best suited to your needs.
If your situation has changed and your current provider no longer meets your needs, you can opt to change providers.
Making the switch needn’t be a daunting process. This article will guide you through the steps involved in changing providers.
1. Choose Your New Provider
Research local providers to find the right one to meet your needs. Whether you’re looking for a wider range of services, better communication, a clearer cost structure, or a more personal approach – you can reach out to providers and have an obligation-free chat about your needs, so you can confidently make the right decision for yourself. Don’t be afraid to ask questions, to get all the information you need!
2. Inform Your Current Provider
Thanks to recent rule changes, you no longer have to pay any exit or joining fees to Home Care Package providers – however, you will have a notice period to serve with your existing provider. Check your agreement for the details, then give formal notice in writing.
3. Transfer Your Funding to Your New Provider
Contact My Aged Care on 1800 200 422 to re-activate your referral code, which you’ll need to share with your new provider. This is so that you can transfer your Home Care Package funding to the new provider.
4. Confirm the Details and Dates
Communicate with your new provider about your care plan and needs, so you can feel confident everything is in order. Confirm the dates that services will end with your old provider, and start with your new provider, to ensure you receive seamless care.
5. Keep the Communication Going
Keep in contact with your new provider to ensure the best possible care. They should be very receptive to you discussing your needs and addressing any concerns.
At For Care, we understand that choosing a home care provider is a personal and important decision. We are committed to providing high-quality, compassionate care tailored to individual needs. If you’re considering a change, we’d love to discuss how we can support you. Contact us today for a free consultation.
